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SolTrans reports ridership gains and fewer missed trips; board agrees to provide punctuality data to STA on 15‑minute delays
Summary
May performance figures showed ridership increases across school (+58%), express (+6%) and ADA (+2%) modes and a 55% drop in missed trips from the previous month; board directed staff to provide STA with historic data on trips delayed more than 15 minutes to support the guaranteed‑ride discussion.
SolTrans’ system performance report for May showed modest ridership gains and fewer missed trips, but board members pressed staff for punctuality data tied to a guaranteed‑ride voucher program.
A performance presenter reviewed key metrics: year‑to‑date school ridership was up 58% compared with the prior year; express ridership was up roughly 6%; ADA/paratransit ridership increased about 2%. Staff reported productivity improvements for May across modes and said missed trips dropped by 55% month‑to‑month (from 47 to 21 missed trips). For express the presenter said there were three missed trips in May (two green and one red line incident); local missed trips numbered 18.
On‑time performance had shown improvement month‑to‑month but staff warned that system reporting could understate true delays because of some drivers not following assigned routes and system‑to‑driver reporting mismatches.
Safety and complaints: there were 36 verified complaints in May (a 44% increase from the prior month). Accident metrics for the month included three accidents reported; staff said two were preventable and one non‑preventable.
Guaranteed‑ride data request: board members, citing a recent STA discussion, asked whether SolTrans could provide historical reports of trips delayed more than 15 minutes (the voucher program’s threshold). A board member observed that STA had been issuing vouchers but lacked matching SolTrans punctuality data; staff said the late‑arrival data is available and committed to producing the requested report covering a fixed recent period so STA and SolTrans can reconcile voucher issuance with actual on‑time performance.
Ending: Staff agreed to compile and deliver trip‑delay (15+ minute) data for a recent fixed period and to continue working with the contractor to reduce missed trips and improve on‑time reporting.
