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Municipal Technology Committee advances website overhaul, AI chatbot and automation pilots
Summary
Members of the Town of Southborough Municipal Technology Committee recommended a Phase 2 overhaul of the town website, pursuing chatbot/agent pilots and prioritizing simple automation of manual workflows; staff to pursue next steps with vendors and internal stakeholders.
The Municipal Technology Committee met to review a redraft of its strategic plan and identified three near-term technology priorities: a Phase 2 upgrade of the town website, piloting AI chatbots/agents to surface meeting information for residents, and automating routine clerical workflows.
Committee members said the website work should include folding smaller department pages — such as the senior center’s — into a responsive, town-hosted site and exploring CivicPlus professional services to address usability gaps. The draft strategic plan also proposes creating a…
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