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Doctors, VA and Advocates Tell Subcommittee Direct Scheduling Could Cut Waits for Community Care
Summary
Witnesses described the Veterans Community Care Scheduling Improvement Act and real‑world results from an Electronic Provider Scheduling (EPS) pilot that reduced veteran wait times; the subcommittee discussed scaling and provider outreach.
Members of the House Veterans' Affairs Subcommittee discussed H.R. 3482, the Veterans Community Care Scheduling Improvement Act, and heard testimony from providers that a direct scheduling link between VA staff and community providers can shorten wait times.
Dr. Edward O’Brien, associate professor of medicine at the Medical University of South Carolina and a former VA attending physician, described how his institution used an External Provider Scheduling (EPS) link to schedule community appointments. "Scheduling the community care appointment through EPS reduces veteran wait time by an average of 8.8 days," Dr. O’Brien…
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