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Caribou utilities staff weigh switching billing frequency as board reviews billing disclosures and CCR
Summary
Trustees discussed a bill‑backer disclosure added to monthly bills to satisfy the PUC, the in‑house consumer confidence report, and whether to move from monthly to bimonthly billing to cut mailing costs; staff said switching would require terms changes and could affect arrears and disconnects.
Trustees on the Caribou Utilities Board spent significant time discussing customer billing practices, the addition of a PUC‑required bill backer disclosure, and whether to shift from monthly to bimonthly billing to reduce mailing costs.
Staff reported that a bill backer — an informational insert showing required Drinking Water Program/PUC information and dispute resolution steps — has been added to bills and will appear every billing cycle. The board was also told the 2024 consumer confidence report (CCR) was prepared in‑house this year and…
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