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Goodyear reports record Gallup Q12 engagement; city launches Phase 4 action planning
Summary
At a June 9 Goodyear City Council work session, Human Resources Director Lyman Lockett and Gallup Regional Director Francis Coggins presented Gallup Q12 results showing record engagement, 96% participation and a 4.29 mean score; the city will begin Phase 4 rollout, roadshows and update staffing and succession plans for FY27.
Goodyear City Council heard June 9 that Gallup Q12 survey results show record employee engagement for the city, with a 96% participation rate and an average score of 4.29 on a five‑point scale. Human Resources Director Lyman Lockett and Francis Coggins, regional director for Gallup, presented the results and described next steps in the city’s multi‑phase culture journey.
"Goodyear's culture continues to be a defining point in our ability to attract top talent and even more importantly, deliver high quality services to the citizens of Goodyear," said Lyman Lockett, human resources director. Coggins told the council the city reached an "all time high" on the Q12 measures and that participation was "world class" at 96%.
Why it matters: Gallup says engagement predicts organizational performance, including retention, productivity and public‑facing service quality. Council members and staff framed the survey results as evidence the city’s multi‑year strategy on culture and leadership is affecting employee experience and, by extension, service delivery to residents.
Key results and benchmarks - Participation: 96%…
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