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City previews new Goodyear 3-1-1 service portal to replace aging reporting system
Summary
City staff previewed a new online request-for-service system called Goodyear 3-1-1 (Catalyst) to replace the 2014 Public Stuff platform; staff said the change will improve integration, allow photo uploads, optional notifications, and will be launched internally before public rollout.
Goodyear — City staff on June 9 gave council a preview of Goodyear 3-1-1, a new request-for-service system intended to replace the city’s existing “Report a Problem” (Public Stuff) platform and provide customers a mobile-friendly way to report graffiti, potholes and other issues.
Jenna Goad, Strategic Planning and Organizational Performance Manager, told the council the city chose a vendor product called Catalyst and said the new system will integrate with internal work order…
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