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County 311 audit finds fast response times but notes closure‑tracking inconsistency
Summary
An internal audit of Columbia County’s 311 call center presented June 10 found response times generally within a day but auditors could not compute an average because more calls were not marked closed in the system than in past reviews; auditors flagged a potential feedback‑loop issue with other departments and system usage.
Columbia County’s internal audit office reported Tuesday, June 10, that the county’s 311 call center generally resolves requests quickly — typically within a day — but the audit could not calculate a reliable average closure time because more calls were not marked closed in the system than in prior reviews.
The issue matters because accurate closure tracking affects performance measurement, interdepartmental…
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