Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Community Communications topic
No spam. Unsubscribe anytime.
Golf Manor committee reviews postcard mailing, resident outreach and plans for a community survey
Summary
Officials reported postcards were mailed the week of May 19, some households did not receive them, and staff proposed surveying residents and using events to collect feedback as part of deciding whether to maintain the village app and redesign the website.
Staff reported that the village’s postcards promoting summer sessions and recreation programs were mailed the week of May 19, but some households did not receive them; extra postcards are available to distribute at events.
This matters because the committee is weighing the effectiveness of postcards, bulk mailing (EDDM) and digital tools while deciding how best to reach residents and whether to maintain the village app.
Dr. Mena (staff member) said multiple households may have missed the postcards and that staff are considering whether a bulk mailing with specific addresses would reach more households, though that would be more expensive. She reported the postcards include a QR code linking to the recreation commission page on the village website and that staff will distribute extras at community events such as parades.
Dr. Mena proposed a resident survey and a small focus group to inform a website and app redesign. She said she will draft community-engagement questions and that staff may trial a quick survey at Juneteenth to collect resident preferences about communications, AV recordings, and how residents access meeting information. Committee members supported using events to collect survey responses and to revisit an earlier survey conducted under a previous staff member (Brian).
No formal decision to change the village’s communications strategy was made; staff were directed to draft the survey and bring results back to the committee.
