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Enforcement, investigations and intervention program draw calls for clearer timelines and outreach
Summary
Board members reviewed objectives to shorten investigational timelines, better explain enforcement processes to the public and align enforcement practices with other DCA boards. The board also discussed the intervention program transition to a new vendor and outreach to reduce stigma and barriers to participation.
Board members and staff spent a substantive block of time on enforcement, investigations and the board’s intervention (alternative to discipline) program. The discussion covered case‑processing timelines, public perception of enforcement, outreach and training for investigators and program stakeholders.
Why it matters: enforcement and intervention decisions affect licensees’ ability to practice and consumers’ safety. Members and members of the public urged clearer communication on how the enforcement process works, typical timelines and options available to respondents.
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