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Board discussion targets licensing website, Breeze updates and possible digital license cards
Summary
Board members and staff spent a focused block of the strategic planning session on licensing operations, identifying user‑experience, communication and cost concerns and listing candidate objectives for the strategic plan.
Board members and staff spent a focused block of the strategic planning session on licensing operations, identifying user‑experience, communication and cost concerns and listing candidate objectives for the strategic plan.
Why it matters: licensing interactions are the board’s main customer service touchpoint. Several members said improving online status reporting, plain‑language communications and a better applicant experience could reduce phone volume and staff time spent on routine inquiries.
What was discussed: board members and staff identified recurring problems including duplicate fees for licensees holding multiple licenses, confusing application instructions, incomplete‑application…
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