Wendy, the Mitchell County Department of Social Services director, told the board the county’s new statewide case‑management system went live June 1 and staff are adapting to the change.

The new system matters because county social workers enter case records and assessments into it; early issues could slow reporting and routine work while staff complete training and adjust workflows.

Wendy said staff attended a four‑day training at Caldwell County DSS before the rollout and that the system “went live today at 9:00,” adding there were “a few hiccups” getting into the system. She said she and Sean attended the training and that hands‑on use makes administrators appreciate the daily data entry social workers perform. "It was 4 days, at Caldwell County DSS and playing around the system, it really makes me appreciate my social workers even more on what they have to enter daily," she said.

Wendy advised the board that some reports may be slower while employees become proficient: "you have to bear with us if we're making reports, and it might be a little bit slower because it's a new system that we're entering." Sean, a DSS staff member who also attended training, was cited by Wendy as participating in the training and system rollout discussions.

Board members and staff framed the issues as transitional rather than systemic failures; Wendy said the system should improve with use and familiarity. The department did not announce any immediate changes to case‑management policy or service levels tied to the rollout.

The department will continue to train staff and monitor performance; Wendy said she will share updates if the rollout affects reporting timelines or case operations.