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Council approves move of 911 dispatch system to Tyler-managed cloud for resiliency and security
Summary
The Bloomington City Council approved a three‑year software-as-a-service agreement to move the city's computer‑aided dispatch (CAD) system to Tyler Technologies' GovCloud, citing improved disaster recovery, cybersecurity, and reduced local IT maintenance burden.
The Bloomington City Council approved a three‑year agreement on June 9 to migrate the city's computer‑aided dispatch (CAD) system to a Tyler Technologies cloud environment, a change city staff said will improve resiliency, cybersecurity and long‑term sustainability for 911 operations.
City Manager Jeff Jurgens introduced Darren Wolf, who leads the city's dispatch operations, and Darren explained the CAD system—purchased in 2005—supports all 911 and non‑emergency call processing, real‑time incident tracking for police, fire and EMS, and integrates with electronic citations, crash reporting and patient care reporting.
"Every 911 call received in our community... the system is used to process that call," Wolf said, describing the system's central role.…
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