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Board approves Raptor emergency-management system, Incident IQ ticketing and ForwardEdge IT renewal
Summary
The board approved purchase of the Raptor emergency-management platform and an Incident IQ ticketing/inventory system, and renewed the ForwardEdge managed-services contract for network and cybersecurity support. Staff said Raptor consolidates alerts, rosters and reunification tools into a single platform; the board approved the expenditures.
The Community Consolidated School District 46 board approved three operational technology items Wednesday: the Raptor emergency-management platform, the Incident IQ helpdesk and inventory system, and a three-year renewal with ForwardEdge for managed network and cybersecurity services.
Why it matters: administrators said the Raptor system will unify emergency alerting, staff-initiated incident alerts, student accounting and family reunification contact data into a single platform, improving response clarity during critical incidents.
District staff described the Raptor purchase as an upgrade from a one-year, grant-supported tool the district used this year. A district presenter said Raptor "has all of our rosters" and "lets us keep track of where everybody is and then reconnect families with their students because all of that contact information is all integrated into the system." The cost was questioned in the meeting; one board member noted the purchase was about $79,000 and asked how the new system added value over prior tools. Staff responded that the Raptor platform was the committee-preferred vendor after reviewing multiple systems and that the district's prior free tool did not work reliably on all phones.
The board also approved Incident IQ for ticketing and inventory management. Administrators said Incident IQ will consolidate support requests, device inventory and repair workflows to track technology assets and streamline facilities and IT responses.
In new business the board approved a three-year ForwardEdge contract renewal to continue managed services for the district network and its cybersecurity program. Staff said ForwardEdge is the district's current managed-service provider and that the administration is satisfied with the vendor's work.
All three motions were approved by voice vote; staff said the safety-and-security committee vetted candidate emergency-management platforms before recommending the Raptor contract.
Less urgent follow-up: staff said they will continue committee oversight of the Raptor rollout and provide training materials and timelines for staff so the system can be tested in drills and integrated with visitor management.
