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Atherton survey: residents report high satisfaction; public safety and street maintenance top concerns
Summary
A consultant presented results of a 424-response resident satisfaction survey showing very high overall satisfaction and trust in town government, with public safety and street maintenance emerging as top priorities; councilors discussed outreach, utility undergrounding, flood mitigation and next steps for using the data.
A consultant presented the results of a Town of Atherton resident satisfaction survey and council members discussed next steps for outreach and possible follow-ups.
Adam Prabolsky, a research consultant with the Prabolsky team, told the joint Audit & Finance Committee and City Council that the survey produced 424 completed responses and “a very robust” dataset for a town the size of Atherton. He said households were contacted by postcard, email, text and phone and that respondents spent an average of about 13 minutes completing the survey.
The survey found very high overall satisfaction and trust: 90.8% rated overall quality of life good or excellent and 91% said they were satisfied with services the town provides. Prabolsky said 93% of respondents reported satisfaction with police services and 76%…
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