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Staff recommends studying Spire payment service after staff flag deposits and net cost issues
Summary
City staff told the committee that collecting Spire (gas) payments at city customer service locations cost the city about $11,555 through March and caused deposit timing issues; staff will explore contract terms, alternate payment locations and an appropriate transition timed with a planned office move.
Staff reported to the Audit & Finance Committee that taking payments for the utility company Spire at city customer service locations is a convenience offered to residents but has produced net costs and administrative difficulties.
City staff said deposits and timing of electronic transfers have caused reconciliation issues and that, through March, the…
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