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Pennington County approves 'telecom specialist' role to reduce dispatch workload; AI demo remains under review
Summary
The commission approved a new telecom specialist position in the Emergency Services Communication Center intended to answer business lines and reduce radio dispatch complexity. Director Kevin Carley gave operational numbers and said the county is also demoing an AI transcription/summary system under review with the state's attorney.
Pennington County commissioners approved a new telecom specialist position for the Emergency Services Communication Center at the June 3 meeting to separate business-line calls and lower-level data work from radio dispatch duties.
Kevin Carley, director of the communication center, told the board the center handled about 270,000 incoming phone calls in 2024, 64,000 of which were 911 calls, and the center processed more than 282,000 calls for service — a…
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