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911 director asks for an additional telecommunicator to reduce overtime; board hears staffing and cost estimates
Summary
The county’s 9‑1‑1 director described chronic overtime costs (~$90,000 in FY24) and proposed hiring a tenth telecommunicator to reduce overtime and improve scheduling; finance staff estimated the all‑in cost of a new full‑time hire at roughly $50,000–$52,000 annually.
Iroquois County’s 9‑1‑1 director summarized staffing pressures in the joint dispatch center and asked the board to authorize hiring an additional full‑time telecommunicator to reduce recurring overtime.
Eric Raymond, who oversees dispatch operations, told the board the center is operating on a thin staffing margin. “Telecommunicators right now work in a 6 day book. It’s 4 days on, 2 days off,” he said, explaining that two telecommunicators staff each shift to provide 24/7 coverage. Raymond said vacancies, vacation…
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