Auburn approves one‑year IT managed‑services contract with Cayuga County
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Summary
The council authorized a contract with Cayuga County to provide managed IT services to the City of Auburn from June 1, 2025 through June 30, 2026, not to exceed $108,333, to supplement city IT capacity.
The Auburn City Council on May 22 authorized the mayor to enter into a managed‑services information technology contract with Cayuga County to provide help‑desk, project and hardware management support for the City of Auburn. The contract term begins June 1, 2025 and ends June 30, 2026 with a not‑to‑exceed cost of $108,333.
City staff said the contract covers technical services and staff time (help‑desk and platform support) but does not include hardware or software purchases. City Manager Jeff Deigert and staff told the council the intent is to obtain day‑to‑day technical support and to capture service data through a ticketing system that the county will provide. “The county brings to the table an actual IT help desk ticketing system which will actually collect all of the data related to how many calls for assistance were received,” the city manager said. The council approved the contract in a roll‑call vote; councilors asked staff to evaluate the arrangement using staff feedback and ticketing metrics.
Why this matters: The contract gives the city access to county IT capacity and a ticketing system to track and prioritize requests; staff said the move may create future efficiencies in hardware/software procurement and operations but those savings are not yet quantified.
