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Casper staff say telecom franchise limits city enforcement as fiber installs prompt homeowner complaints
Summary
City staff told the Casper City Council that franchise agreements and federal rules limit what the city can require of telecom companies installing fiber in public rights-of-way, and described the complaint and escalation process for residents.
City staff told the Casper City Council that franchise agreements and federal rules limit the city's ability to police telecom companies installing fiber in public rights-of-way, and urged residents to use the companies' customer channels and a new city one-page guide before seeking formal remedies.
The information was presented to the council by Tom Brower and Carter (city staff) after councilors and residents raised concerns about fiber installation impacts, including damaged driveways, landscaping and utility strikes. "On average, throughout the year, we get about 5 calls per week during the construction season ... Through October, we get up to, like, 15 phone calls a week," Brower said.
Why it matters: contractors routinely place fiber in public easements and city right-of-way — typically about 10 to 15 feet…
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