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Pataskala staff field resident concern after payments consolidated into InvoiceCloud; few complaints so far
Summary
After the city consolidated payment channels into InvoiceCloud, staff reported one resident complaint about perceived loss of payment options and said multiple alternatives remain, including dropbox, check, automatic withdrawal and in-person cash.
Pataskala City utility staff told the committee that the billing office consolidated payment methods to a single platform (InvoiceCloud) to streamline reconciliation and bookkeeping and that, since the change, staff have received one formal complaint from a resident concerned about sharing banking information and losing a preferred payment option.
Staff said the change eliminated several less-used payment channels…
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