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Newberg library reports strong customer‑service ratings in annual survey; ebook holds remain a challenge
Summary
Library staff presented results of the 2025 customer service survey showing generally positive ratings across service desks and programs, 266 responses, and identified digital collection holds as an area for investment.
Library staff presented the results of the library’s 2025 customer‑service survey on June 6, reporting generally positive ratings and identifying the digital collection (ebooks and eaudiobooks) as an area that would benefit from additional funding.
The city recorder introduced the item and the library presenter said the survey collected 266 responses. “Overall, all of our ratings were great. They were between excellent and good for most things,” the presenter said, noting the survey…
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