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City proposes Salesforce CRM to centralize economic development, planning and permits; council raises cost and training concerns
Summary
City leaders asked council to fund a phased Salesforce implementation to centralize project, grant and business management across economic development and community development.
City technology and economic development officials told council they are seeking funding to implement Salesforce as a shared platform to manage development projects, land‑bank transactions, grants and business outreach.
Tom McNair, Director of Economic Development, said the city currently operates with disconnected systems and spreadsheets across departments and that Salesforce would provide a single place to track a project from initial business attraction through incentives, permits and ribbon cutting. He said the administration expects to implement development cluster functions in phases and to link Salesforce with the city’s Acela permitting work to provide a smoother customer experience.
Chief Epstein and senior technology staff described the work already completed: department process…
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