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Consumer Protection staff say anonymous complaints hamper investigations
Summary
Staff from the Consumer Protection Department told the panel that anonymous complaints are harder to substantiate, described investigative steps inspectors take and noted three recent closed files.
Janita, a Consumer Protection Department staff member, told the Consumer Protection Department meeting that anonymous complaints make it difficult for investigators to substantiate allegations and that inspectors instead rely on respondent interviews and on-site visits.
"When a file is submitted by an anonymous person, it makes it difficult to prove the allegations," Janita said, describing the department's typical process: contact the respondent, visit the…
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