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Council asks DCP to attach complaint documents to quarterly mobile-home reports
Summary
The Mobile Manufactured Home Advisory Council on May 21 asked the Department of Consumer Protection to include complaint forms and, when available, written dispositions with the quarterly complaint-and-inspection spreadsheet.
The Mobile Manufactured Home Advisory Council on May 21 asked the Department of Consumer Protection to provide copies of complaint forms and, when available, the written resolution for closed cases that appear on the department’s quarterly mobile-home report.
Council members said the spreadsheet DCP currently provides—a tabulation exported from the department’s eLicense system—lists basic status data but does not include the underlying complaint or the department’s follow-up documentation. “The chart doesn’t really tell us what the issue is,” a council member said, asking whether the council could receive the complaint itself as an attachment to future reports.
Janita Hamill, supervising special investigator for DCP, told the council that items sent to the DCP legal unit are handled by legal and that investigators do not retain the final settlement documents. “Anything that’s in the legal department is handled by legal…that must come from the DCP legal department,” Hamill said. Hamill explained that…
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