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El Segundo posts higher response rate, strong net promoter scores in annual resident and business survey
3622839 · June 2, 2025
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Summary
The city sent 6,431 surveys and received 1,277 complete responses (19.9%); net promoter scores were 46 for residents and 54 for businesses, and officials said results will inform strategic planning.
El Segundo city officials reported results from the municipality’s annual resident and business survey, saying the city received 1,277 complete responses from 6,431 surveys sent, a 19.9% response rate and a 2 percentage-point increase from last year.
City officials said the…
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