Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Surveys topic
No spam. Unsubscribe anytime.
El Segundo posts higher response rate, strong net promoter scores in annual resident and business survey
Summary
The city sent 6,431 surveys and received 1,277 complete responses (19.9%); net promoter scores were 46 for residents and 54 for businesses, and officials said results will inform strategic planning.
El Segundo city officials reported results from the municipality’s annual resident and business survey, saying the city received 1,277 complete responses from 6,431 surveys sent, a 19.9% response rate and a 2 percentage-point increase from last year.
City officials said the survey measured customer service performance and identified areas of success and areas needing improvement. The city reported net promoter scores of 46 for residents and 54 for businesses, which the announcement described as within a “great” range for satisfaction.
The city’s release said officials will use the survey findings to inform future strategic planning decisions. The announcement did not provide a detailed breakdown of survey topics or demographic response patterns, and did not specify a timeline for when specific policy or service changes based on the survey would be proposed.
Officials encouraged residents and businesses to use El Segundo Connect to report nonemergency issues and to follow up on service requests, noting that creating an account allows users to track submissions and receive status updates.
