Ashwaubenon staff report mixed results from new online large‑item pickup system; board urges extended education before stricter enforcement

Village staff told the Village Board on Tuesday that the new web‑based system for scheduling large‑item curbside pickup is producing efficiencies but faces significant resident noncompliance.

Brian (presenter) said the village received 428 formal online pickup requests in May but crews ultimately collected from 878 locations; about 525 addresses had items set out without using the online request system. Staff and trustees discussed continued education, targeted notice and potential enforcement if residents fail to use the scheduling tool.

Staff described several steps already taken: a newsletter mailing, a water‑bill insert, multiple social media pushes, and door flyers placed at properties the crews identified where residents had not registered. The village has also begun collecting GIS‑based data on repeat noncompliant addresses to enable targeted outreach.

Trustees generally urged patience and continued education before moving to enforcement. Trustee Paul said staff should “stay the course” and continue education for the remainder of the season; Trustee Servais suggested the outreach effort could require a full year to change habits. Administrative staff proposed another update in July and said staff will consider a centralized drop‑off option in addition to curbside pickup.

Staff noted some items placed at the curb are not eligible for collection (for example, refrigerators and tires require special handling) and that three properties that did request pickup had placed unacceptable items; staff contacted those residents and corrected the issue. Trustees and staff discussed options if noncompliance persists, including service charges or citations for repeat offenders.

The board received the update; no formal action or ordinance change was taken at the meeting.