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DIT outlines HNL Pay, mobile driver’s license and AI-powered chatbot as citizen services priorities
Summary
The Department of Information Technology briefed the committee on HNL Pay (18,000+ monthly transactions), a mobile driver's license used by about 37,000 Hawaii residents (iPhone only), and a generative-AI chatbot pilot; officials said a 2.35% credit-card processing fee applies and Android support for mobile IDs is planned.
Steven Courtney, deputy director for the Department of Information Technology (DIT), briefed the Honolulu City Council Committee on Innovation, Technology and Entertainment on May 29 about three public-facing IT services: HNL Pay, the mobile driver's license (MDL) program, and a generative-AI chatbot deployed for motor vehicle webpages.
Courtney described HNL Pay as a centralized payment API the city uses to process fees and said it "runs over 18,000 transaction per month." He said HNL Pay integrates with department systems such as the Department of Parks and…
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