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Committee hears update after erroneous Cigna letter about Ascension; carrier says agreement reached and continuity-of-care is available
Summary
Staff told the committee that Cigna mistakenly sent letters suggesting Ascension providers would be out of network; county staff said Cigna and Ascension have since reached an agreement and that Cigna/HCA negotiations are ongoing. A Cigna representative described continuity-of-care options for affected patients.
During ‘other business’ on May 29, Rutherford County staff told the Benefits and Insurance Committee that Cigna had sent an erroneous notice to some plan members indicating Ascension providers would be out of network. Ed Elam said the letter was sent in error and that Cigna would issue a retraction; Elam told the committee that Cigna and Ascension have since reached terms.
Committee members raised concerns that the original Cigna mailing omitted a local…
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