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CRB executive director outlines SOPs, outreach and spike in immigration-related calls
Summary
The Community Review Board’s executive director told members the agency has completed standard operating procedures for divisions, is scheduling board training and lunch-and-learn presentations, and has handled a recent surge of community calls after a congressional retweet about immigration.
The Nashville Community Review Board's executive director said staff have completed standard operating procedures for each division, are planning board onboarding and training sessions, and have received three new complaints and more than 75 related calls after a social media post about immigration drew outside attention.
“June's meeting is scheduled for the 23rd, but July and August will be out in the community,” Executive Director Fitchard told the board as she summarized the monthly report and announced plans for a two-hour “lunch and learn” presentation and a July board training. She said the lunch-and-learn will showcase the agency’s four divisions — administration, compliance, research, and community engagement — and noted Judge Brown had reviewed the materials.
Fitchard described operational changes: “We've created SOPs for every division, even onboarding… What we lacked was onboarding for board members, but we have an old one. Frank and I had talked about updating that.” She proposed a July board training that would also draw on Metro Legal materials.
Fitchard told the board the office received two complaints earlier in the month, then another complaint the day of the meeting, for a total of three; she also reported “approximate over 75 calls” tied to a social media post about immigration. She said a congressional representative retweeted the post in a way that increased calls and produced some “ugly” messages from callers outside Tennessee. When asked, Fitchard identified the congressional member as Andy Ogles.
The board discussed outreach logistics and noted planned meeting locations: July 28 at the Madison Community Center and an August session at Sevier Park Regional Community Center. Fitchard also said she and MNPD chief-level staff have discussed body-worn camera timelines and access to footage, and that she will present the office’s case-management and onboarding materials to the chief’s executive staff.
The director requested that board members attend the internal presentations so they can better understand the board’s processes and better represent the agency in community and interagency meetings. She said the materials will be provided in advance.
Board members supported further training and the scheduled community meetings, and Judge Brown (present at the meeting) said the SOP package was a “good start” and would “produce a smooth operation.”
