Provo unveils airport visitor kiosk as part of pilot to boost Utah County tourism

Staff member (staff member) said Provo has installed a visitor information kiosk at the airport as part of a pilot to make visitor information more accessible. The speaker said the city also has kiosks at the Convention Center visitor center in downtown Provo and at the outlets at Traverse Mountain, and that staff are testing systems before expanding the program.

The presentation stressed the kiosks’ role in directing visitors to local attractions and businesses. "With the kiosk, it gives us the opportunity to tap into our website and to give information to people," the staff member said. The speaker added the kiosks can help residents and visitors decide how to spend their day and "hopefully some of their dollars in our lovely county."

The speaker framed tourism as a source of local revenue, saying visitors "bring us their cash, and we like that because I can lower your tax burden if visitors are paying for our amenities that we love and enjoy." The presentation also included an assertion that Provo is the "fastest growing airport in the nation," which the speaker used to emphasize increased attention on the city and the potential value of on-site visitor information.

Details provided in the presentation: one kiosk is now at the airport, one at the Convention Center visitor center in downtown Provo, and one at the outlets at Traverse Mountain. The speaker said staff are "testing our systems" and expressed hope that the kiosks will be extended across more locations in the valley in the future. The presentation described the kiosks as a tool to "increase our tourism dollars" and to put "Utah County on display for exploration," including helping users find hiking spots and downtown restaurants.

The remarks occurred as a briefing during the meeting; no formal motion, vote, or ordinance was presented or recorded in the transcript. The presentation described the kiosks as part of an operational test rather than a finalized policy or funded capital program. The transcript did not specify funding sources, installation costs, a timeline for expansion, or which city office is responsible for the pilot. Those details were not specified in the meeting record.

Staff concluded the remarks by saying the kiosk is "not just for visitors" and that it "has given them all the reasons they need to stay a while," and reiterated the hope to expand the kiosks across the valley after testing is complete.