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Baltimore 911 describes geofencing, cloud telephony and AI tools as part of modernization; center reports full staffing
Summary
Director Tania Reddick said Baltimore’s 911 center is adopting geofencing, cloud phone infrastructure, AI transcription/translation tools and is planning ASL video contacts; she reported that the center is near or at full staffing following recruitment partnerships with city schools.
Tania Reddick, director of Baltimore City 911, described recent technology upgrades and operational changes and said the center is largely staffed after a focused recruitment push.
Technology and event operations: Reddick described a geofencing deployment used at Artscape that divided the event into seven zones so call takers assigned to the event could receive calls in a focused footprint; the city used remote stations in the Emergency…
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