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Administration reports CityStat and 3-1-1 reforms: 'Closed means closed' fixes and 90 stats in 2024
Summary
The CAO and OPI leaders said the CityStat program has been restructured, OPI issued an OPR report, and 3-1-1 workflow changes have reduced erroneous "closed means closed" tickets and accelerated illegal-dumping cleanups.
City Administrator Faith P. Leach and Office of Performance and Innovation leaders described progress on CityStat and 3-1-1 reforms, which they said are intended to improve performance monitoring and restore resident confidence in city services.
Leach said the administration resolved many 3-1-1 "closed means closed" errors and embedded a civic design team to run Tiger teams on complex…
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