Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
CAO deploys Tiger team to fix Acela permitting rollout; July hearing set for status update
Summary
After widespread complaints about the city's permitting system, CAO Faith P. Leach said a civic-design Tiger team will map workflows and recommend fixes; the administration committed to a July update to the council.
City Administrator Faith P. Leach told the Ways and Means Committee the Acela permitting implementation did not go as intended and the administration has launched a Tiger team to diagnose configuration, data migration and workflow problems and recommend fixes.
Leach said the Tiger team will use civic designers, technologists and process mapping to analyze the permitting flows and prioritize changes to the system configuration and user experience.…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
