Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
City IT outlines HNL Pay, mobile driver’s license and AI chatbot; card fee draws questions
Summary
Deputy Director Steven Courtney briefed the committee on Department of Information Technology services for the public — HNL Pay payment platform, a mobile driver’s license with roughly 37,000 users, and a generative‑AI chatbot — and answered council questions about payment coverage, platform expansion and fees.
Steven Courtney, deputy director of the Department of Information Technology (DIT), briefed the Honolulu City Council committee on May 29 about DIT divisions and three public‑facing tools: HNL Pay, a mobile driver’s license (MDL) and a chatbot now powered by generative AI.
Courtney described HNL Pay as a centralized, API‑based payment platform that “runs over 18,000 transaction per month” and is integrated with several city services such as Parks and Recreation Online System (PROS), motor vehicle renewals and other department workflows. He said the platform is intended to give residents the convenience of online fee payment and to reduce duplicate development effort by offering a reusable API.
On mobile driver’s licenses and usage
Courtney…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
