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Board sees live demo of new online complaint‑tracking system, aims for August test run
Summary
Technology staff showed early screenshots and authentication flow for a new complaint tracking system that will allow complainants to follow status updates; staff said the system pulls live data from Breeze and will have multifactor authentication and an initial release for complainants/authorized representatives.
Medical Board of California technology staff gave an extended demonstration of a new complaint‑tracking system the board hopes will let complainants follow the status of enforcement activities online.
Sean (technology lead for the board) showed mockups and live extracts that pull data in real time from the board’s Breeze complaint database. The proposed login requires the complainant’s complaint number and the email address associated with the complaint; if those match, the system sends a one‑time passcode to the complainant’s email for multifactor…
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