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Board hears enforcement backlog and investigation staffing concerns as case ages lengthen
Summary
Medical Board enforcement staff reported increases in case aging and citations workload, and HQIU (Health Quality Investigation Unit) officials said they are recruiting investigators while facing a 13% vacancy rate.
Enforcement staff reported that the Medical Board’s central complaint and investigation timelines have been lengthening, and enforcement managers outlined steps they are taking to reduce case aging.
Charlene Smith, enforcement program manager, told the board that as of March the central complaint unit had received 6,894 complaints and that average processing times are within statutory targets but overall aging has increased. Smith said the board is using retired annuitants, reassigning certain…
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