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Westerville launches new utility customer portal, offers usage alerts and online payments
Summary
City staff announced a new utility customer portal that provides online billing, usage data, threshold alerts and payment options. Customers must sign up to access the new system; a bank transaction fee of $0.45 applies to online payments.
The City of Westerville announced the launch of a new utility customer portal at the May council meeting, and staff encouraged residents to sign up to access online billing, usage history and alerts.
City staff said the portal, launched the day before the meeting, consolidates electric and water account information, provides month-over-month and year-over-year usage…
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