Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Contractor Minaal presents citywide sewer and trash billing plan; council asks about service records
Summary
Minaal delivered an informational presentation on outsourcing Hopewell's sewer and trash billing, describing its implementation process, call-center model and reporting. Council members pressed the company on customer-service records, collection rates and technical details; no contract decision was made.
Minaal representatives on Tuesday gave the Hopewell City Council an informational briefing on how the company would handle the city’s sewer and trash billing, customer service and payment processing if the city moves forward with a contract.
The presentation laid out Minaal’s implementation steps, sources of meter reads, call-center operations and reporting cadence, and stressed a long-term partnership with city staff. Council members asked specific questions about the vendor’s customer-service record, collection performance and payment options.
Kevin (Minaal representative) opened the presentation by describing the company’s scope and…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
