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District explores moving off IU phone service; administration recommends Extel over Teams given cost and reliability trade-offs
Summary
Administrators reported recurring failures with the Capital Area Intermediate Unit phone service and presented three options — remain with the IU, adopt a traditional hosted provider (Extel) or move to Microsoft Teams telephony; administration recommended Extel as the cost-effective reliability improvement.
Dr. Steven (district technology/administration lead) reported that the district's telephone system, currently managed through the intermediate unit, has suffered intermittent outages and degraded service that complicates day-to-day operations and emergency communications. "For a few weeks, we lost access [to voicemail-to-email]," Dr. Steven said, and he described problems with call transfers, classroom phones dropping and long service response times when the IU updates its…
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