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Franklin staff preview draft AI governance plan, highlight chatbots and data safeguards
Summary
City IT, HR and legal staff presented a draft approach to using artificial intelligence in municipal operations, including chatbots, vendor contract language and employee training. Staff said the goal is to expand safe uses (customer service, plan review aids, HVAC optimization) while protecting privacy and vendor‑shared data.
City staff presented a draft artificial intelligence policy and described initial use cases, vendor precautions and training needs for municipal deployment.
Presentation and goals: IT Director Jason Potts introduced the city’s work with the Government AI Coalition and said the city’s objectives are to use AI to improve services and staff productivity while building governance, vendor contract language and data protections. Potts said the coalition emphasizes policy, roles and processes to govern how AI tools are used.
Use cases and examples: Andrew Southern, information‑systems development manager, described live examples and pilots: the city’s…
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