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Columbia County approves $362,900 Kayenta billing subscription after payment‑import problems
Summary
County approved a $362,900.24 one‑year subscription to Kayenta billing software and acknowledged initial payment-import issues that required staff to re-enter about 700 payments; the county waived late fees and cutoffs for the month while fixing the system.
Columbia County approved a one-year subscription to Kayenta billing software, authorizing $362,900.24 for the July 1, 2025–June 30, 2026 term, and discussed recent payment-import problems that affected utility customers.
Water‑utility staff told the committee the Kayenta system is budgeted and in use for billing and metering synchronization, but early rollout produced a number of payment-processing issues. "We had to go back and reenter a couple, about 700 payments," the water‑utility presenter said, and praised staff who handled extra call volume. The department said it temporarily suspended delinquent cutoffs and late fees for the month while staff resolved the problems.
Staff recommended approval of the annual subscription; the committee moved the item on consent and approved it.
The water‑utility presenter said staff had to reenter payments and handle a marked increase in calls and workload during the initial fix; county leadership indicated the waiver of late fees was a temporary measure while the billing issues were corrected.
