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Palm Coast council waives ACH autopay fees for utility auto‑pay; city estimates $30,000 annual cost
Summary
The City Council gave staff consensus to waive third‑party processing fees for residents who enroll in ACH autopay for utilities, at an estimated cost of about $30,000 per year.
The Palm Coast City Council directed staff to waive third‑party processing fees for residents who pay utility and related bills through ACH autopay, a move the city estimated would cost about $30,000 a year.
Acting City Manager (staff) told the council that the city “receive[s] about 40% of our collections through autopay,” and staff can choose whether to absorb fees for all autopay methods or only for ACH. After clarifying costs and options, council members…
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