Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Community police board raises accessibility concerns about OpenGov portal, asks staff to return with answers
Summary
Members of the Ithaca Community Police Board pressed city staff about accessibility and record-tracking problems with the city’s OpenGov portal and asked that the staff member responsible return next month to explain case numbering, notifications and account requirements.
Members of the Ithaca Community Police Board on May 28 pressed city staff about the usability and tracking of the city’s OpenGov portal, saying the platform may deter people with low digital literacy from filing complaints or applications.
Board members told staff the online complaint and appointment application process requires account creation and several clicks, and that at least one reappointment notice went to the wrong email address. The board agreed to invite the staff member who handles the portal to the June meeting for a focused discussion about notifications, case numbering and whether the portal can be…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
