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Trustees report delays with inspection company; village to follow up
Summary
Board members said permit applicants have waited a month without responses from the contracted inspection provider; staff said they will contact the company to resolve stalled permit reviews.
Trustees raised concerns about delays and nonresponse from the village's inspection company after multiple permit applicants reported long waits.
"I'm on my third...issue with our inspection company where we're not getting responses back," a trustee said at the May 27 meeting. The speaker said one applicant applied for a permit a month ago, has emailed twice and received no reply, and that Diana emailed the inspection company on Friday with no response.
Trustees and staff described past responsiveness from the inspection firm but said recent cases suggest a possible staffing issue. "Maybe it's a staffing issue," one trustee said. They noted a builder awaiting permit clearance needed to start work and that the lack of communication was creating significant frustration for residents.
Board members asked staff to follow up. A trustee said, "I will call her tomorrow," referring to the inspection company's contact, and the village indicated it may consider further steps if problems persist.
No formal disciplinary action or contract changes were made at the meeting; trustees asked staff to report back after contacting the inspection company.
