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Connections Health reports nearly 3,200 encounters in walk‑in crisis services, aims for 6‑minute first‑responder drop‑off metric
Summary
Connections Health Solutions updated the Kenmore City Council on use of its walk‑in crisis center in Kirkland, detailing visit counts, EMS drop‑offs, and how the center handles youth and 23‑hour observation patients.
Connections Health Solutions told the Kenmore City Council it has logged just over 3,000 unique patient encounters across its urgent-care, observation and stabilization services through April and is working to reduce first‑responder drop‑off times.
Dr. Kyle Jasper, medical director for Connections Health Solutions, told the council the center opened Aug. 10, 2024, and that, through April, the facility had handled just over 1,900 unique encounters in its 23‑hour observation unit and just over 1,200 unique encounters in urgent care, with smaller counts in its inpatient stabilization units.
The center, located in Kirkland, also accepts EMS drop‑offs directly into the 23‑hour observation unit; Jasper said EMS had dropped off 536 patients to that unit…
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