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Republic Services tells Lewisville council it has staffed up and added quality checks after months of missed trash pickups
Summary
Republic Services executives and operations managers told the council they brought in outside staff, added routes and supervisors, and are using truck cameras and GPS “breadcrumbs” to verify service after the city issued a cure letter over missed pickups. Residents pressed for better call‑center responsiveness and more proactive communication.
Republic Services told the Lewisville City Council on May 19 that it has taken immediate and longer‑term steps to address missed curbside trash and recycling pickups after the city issued a cure letter earlier this year.
Company representatives said they brought in experienced drivers from the Dallas–Fort Worth area and beyond, deployed additional routes and supervisors and began using in‑cab and outward‑facing cameras and GPS “breadcrumbs” to verify that streets received service. Modesto Dominguez, identified at the meeting as the company’s area vice president for Texas public services, described operational changes after leadership and staffing gaps contributed to the failures.
What the company told council: Chuck, the Lewisville general manager, and Mike Hernandez, Republic’s operations manager, said an extended absence by the previous general manager and an undersized…
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