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Staff reports: fixed-route ridership up, FTA compliance cleared; CatConnect and ADA paratransit issues discussed
Summary
CAT staff reported a 15.7% uptick in fixed-route ridership and a Federal Transit Administration compliance review with zero findings. Commissioners and staff also discussed CatConnect pilot ridership declines, a customer who moved to Lyft/ADA paratransit, technical payment/app issues and barriers in the ADA eligibility process.
CAT staff opened the reports section saying fixed-route ridership is up 15.7% and that the agency completed a Federal Transit Administration compliance review covering 27 areas with zero findings.
"We have had 0 findings," a CAT staff member said, commending staff for the multi‑year record of passing federal compliance reviews.
Commissioners and staff discussed rider-facing issues including payment troubles on the transit app and the CatConnect microtransit…
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