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Agency IT update: CAMS-focused work continues, Salesforce interface ended; transcript automation and hearing reminders under consideration
Summary
CIO and board members discussed completing CAMS initiatives, recruiting developers, ending Salesforce dependency, and exploring transcript automation and automated hearing reminders; staff said transcripts from automated tools are not yet accurate enough for official use.
Agency IT leaders told the California Unemployment Insurance Appeals Board on May 21 that work to finish remaining CAMS initiatives is a top priority, that the agency is recruiting developers, and that the Appeals Board no longer depends on a Salesforce interface for CAMS operations.
John Kamplaid (CIO) told the board IT is “working aggressively” to complete CAMS tasks, including appellate onboarding from legacy systems, and said the agency is actively recruiting developers to support the remaining initiatives. Kamplaid said the agency is prioritizing CAMS and assessing equipment and training needs related to the statewide return‑to‑office directive.
Board members asked several technical questions. Member Rang asked whether automated transcripts of hearings are feasible; Judge Koutre said existing software can produce “a rough transcript” but that the accuracy is not yet high enough for an official record and that a court reporter would still be required for an official transcript. Koutre said the agency might provide informal transcripts incrementally but has not identified a vendor that meets accuracy requirements.
Members also discussed missed hearings and missed-appeal filing deadlines. Member Roth and others asked whether the agency could use automated reminders — for example, text messages to claimants and employer representatives — to reduce missed hearings. Kamplaid and other staff said they would investigate whether such notification features were feasible within existing architecture; staff noted that Salesforce support remained available for legacy issues but that CAMS is now the primary application and developer recruitment is underway.
IT staff explained that field-office CAMS trainers handle user training and that application development changes would be made by the CIO’s team and then taught to field users. Board members praised the IT help desk for prompt support during the ongoing CAMS rollout.
No formal IT procurements or technology purchases were approved at the meeting; officials said they are assessing equipment and training needs and compiling lists of potential improvements.
