Phoenix planning department says appointments preferred but walk-ins welcome

Planning and Development Department staff said appointments are preferred for permit and planning services, but walk-ins are welcome at the development center in Phoenix City Hall.

The reminder, issued by the City of Phoenix Planning and Development Department, was intended to help residents and applicants choose the most convenient way to access permitting and planning assistance. A department staff member said, "Our development center at Phoenix City Hall is fully staffed with team members ready to help with your permits, questions, and planning needs."

Department staff advised callers and visitors they can "Schedule an appointment for personalized 1 on 1 service or stop by when it works for you." The announcement added, "That's why appointments are preferred and walk ins are always welcome." Staff closed by saying, "We're here to serve, making it simple to work together to preserve, shape, and build Phoenix."

The announcement did not specify hours, contact phone numbers, or whether certain services require an appointment. It also did not include details about any changes to staffing levels or permit-processing timelines.